Kiri Kiya Terms & Conditions — Full Version in Bengali

1 General Terms & Conditions

Kiri Kiya is an online Sports Betting and gaming platform operating for users in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between Kiri Kiya and any user of the platform.

To use Kiri Kiya's services, you must:

• Be at least 18 years of age.
• You must register using accurate and genuine identity information.
• You are required to read and comply with these Terms and Conditions in full.
• You must comply with Kiri Kiya's Privacy Policy and Responsible Gaming Policy.

Kiri Kiya reserves the right to update these Terms & Conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the revised terms. For significant updates, we will make reasonable efforts to notify you via your registered email.

2 Account Registration & Verification

To open an account with Kiri Kiya, you must provide accurate and complete personal information. Accounts created using false information may be closed at any time, and any funds held in the account may be forfeited.

Each individual may register only one account. If a person is found operating multiple accounts, all of them will be closed. Kiri Kiya may request a copy of your national ID or passport for identity verification.

• The mobile number and email address provided at registration must be valid.
• Keep your account password strong and never share it with anyone.
• If you notice any unauthorized access to your account, contact Kiri Kiya support immediately.
• Operating multiple accounts from a single device or IP address is strictly prohibited.

If you receive a KYC (Know Your Customer) verification request, you must provide the required information within the specified timeframe. Withdrawals may be suspended until verification is complete. This process is in place for your own protection.

3 Betting Rules

Before placing a bet on Kiri Kiya, please read the specific rules for the relevant sport or game. Once a bet is confirmed, it is considered final — bets cannot be cancelled without valid grounds.

• Minimum bet amounts vary by market and will be clearly displayed on screen.
• Maximum bet limits are set by Kiri Kiya and are subject to change.
• Odds in live betting change in real time — the odds at the moment your bet is confirmed are the ones that apply.
• If incorrect odds are displayed due to a technical error, Kiri Kiya reserves the right to void the affected bets.
• If a match or event is cancelled, the stake for the relevant bet will be refunded.
• In the event of a dispute over the outcome of a bet, Kiri Kiya's decision shall be final.

If match-fixing or unusual betting patterns are detected, Kiri Kiya reserves the right to place the relevant bets and accounts under investigation. Maintaining a fair and honest betting environment is Kiri Kiya's top priority.

4 Deposits & Withdrawals

Kiri Kiya supports deposits and withdrawals via Bangladesh's most popular mobile banking services — Mobile Pay, Nagad, and Rocket. Full details of transaction rules are provided below.

1. Deposit: Minimum deposit is ৳100. Deposits are generally instant, though they may occasionally take up to 30 minutes.
2. Withdrawal: Minimum withdrawal is ৳500. Processing is typically completed within 1–6 hours, though during peak times it may take up to 24 hours.
3. Verification: Identity verification is mandatory for large withdrawal amounts.
4. Same Method: It is recommended that withdrawals be made using the same method as the original deposit.
5. Limit: Daily and monthly withdrawal limits apply and vary depending on your account level.

Withdrawals cannot be made to third-party accounts or in any name other than the account holder's. If a suspicious transaction is detected, Kiri Kiya may place it on hold pending investigation.

5 Bonus & Promotion Terms

Kiri Kiya offers welcome bonuses, reload bonuses, cashback, and other promotions from time to time. Each promotion has its own terms, which are clearly stated on the respective offer page.

• To claim a bonus, you will generally need to meet a specific wagering requirement.
• To withdraw winnings obtained through a bonus, a minimum wagering requirement must be met.
• Any attempt to claim the same bonus more than once will result in the bonus being forfeited.
• Attempting to claim bonuses from multiple accounts or from the same device will be treated as fraud.
• Kiri Kiya reserves the right to modify or cancel any promotion at any time.
• Any unused bonus will be automatically forfeited once the promotion period expires.

6 Security & Privacy

Kiri Kiya places the highest priority on protecting your personal data and financial security. Our platform uses SSL encryption technology to keep all your information safe.

• Never share your login credentials with anyone.
• Avoid logging in to Kiri Kiya over public or shared Wi-Fi.
• Enabling two-factor authentication (2FA) adds an extra layer of security to your account.
• Kiri Kiya will never ask for your password via email or phone.

We do not sell or share your personal information with any third parties. Please read our Privacy Policy for full details on how we collect and use your data.

7 Responsible Gaming

At Kiri Kiya, we believe betting is entertainment — not a livelihood. We are committed to promoting responsible gaming and offer a range of tools to help keep our users safe.

• Bet Limit: Set your own daily, weekly, or monthly betting limits.
• Deposit Limit: Set a limit on how much you deposit within a given time period.
• Self-Exclusion: If needed, you can temporarily close your account for a set period.
• Cooling-Off: Use the cooling-off option to take a temporary break from betting.

If you feel that betting is causing problems for you or your family, contact our support team without delay. For more information, visit our Responsible Gaming page View.

8 Account Suspension & Closure

Kiri Kiya reserves the right to temporarily suspend or permanently close an account for any of the following reasons:

• Providing false or incomplete registration information.
• Operating multiple accounts.
• Abuse of bonuses or promotions.
• Attempting to manipulate or rig the betting system.
• Use of an account by a minor.
• Money laundering or suspicious financial activity.

Before closing an account, Kiri Kiya will generally notify the user and provide an opportunity to respond. However, in cases of serious violations, the account may be closed immediately. If the user is found to be in the clear, the account will be reinstated.

9 Dispute Resolution

If you have a complaint or dispute regarding Kiri Kiya's services, please contact our customer support team in the first instance. We aim to respond within 48 hours.

1. Email a detailed description of your issue to support@kirikiya.biz.
2. Speak directly with a support agent via live chat.
3. Once a complaint is received, an investigation will be initiated and the outcome communicated to you.
4. Preserve all relevant information while the investigation is ongoing.

If either party disagrees with Kiri Kiya's final decision, both sides may attempt to resolve the matter through mutual agreement via mediation. Legal action will be considered only as a last resort.

10 Service Changes & Disruptions

Kiri Kiya reserves the right to modify, suspend, or discontinue any part of its service at any time. We will endeavor to provide advance notice of any temporary downtime due to maintenance.

• Kiri Kiya is not liable for service interruptions caused by technical issues, network outages, or unforeseen circumstances.
• Kiri Kiya reserves the right to add new features or modify existing ones at any time.
• Any changes to pricing or the introduction of new fees will be communicated in advance.

11 Limitation of Liability

Kiri Kiya strives to maintain the highest quality of service, however our liability is limited in the following areas:

• If a bet is missed due to internet connectivity or device issues.
• If a transaction is delayed due to a third-party service (payment gateway) outage.
• If account credentials are compromised due to the user's own negligence.
• In the event of unforeseen circumstances (natural disasters, government restrictions, etc.).

However, where any loss is directly caused by Kiri Kiya's own error, we accept full responsibility and will provide an appropriate resolution.

12 Contact

If you have any questions or feedback regarding these Terms and Conditions, please don't hesitate to get in touch. Kiri Kiya is always here for you.

• Email: support@kirikiya.biz
• Live Chat: Available on-site 24/7
• Response Time: Usually within 1–4 hours